Get in Touch With Us
Got a question about a new online casino you spotted on our rankings, a correction to flag, or feedback on how we cover the US market? This page explains how to reach the US Online Casinos team, what we can help with, and what we cannot.
How to Get in Touch
Email is the best way to contact us. Send your message to [email protected] and include a short summary of what your enquiry is about — this helps us route it to the right person and reply faster. We aim to respond within two working days, though this can stretch during busy periods.
We do not offer live chat or phone support for site enquiries. If you are trying to reach customer support for a specific casino operator, that request needs to go directly to the casino itself, not to us — we are an independent comparison resource and have no access to individual player accounts.
What We Can Help With
- Questions about our rankings — How we assess new online casinos, why an operator sits where it does, or how editorial ratings are calculated.
- Corrections — If a bonus offer, wagering term, or licensing detail on the site looks out of date, tell us and we will look into it.
- Content suggestions — If there's a topic on new online casinos, payment methods, or state regulation you'd like us to cover, we're open to hearing it.
- Partnership or media enquiries — If you represent an operator or publication and want to discuss a working relationship, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you toward established support resources.
What We Cannot Help With
We're a review and comparison site, not a casino operator, payment processor, or regulator. That means we cannot access your casino account, process a withdrawal, resolve a dispute over a bonus you claimed, or verify your identity on a gambling site. Those requests need to go to the casino's own support team, whose contact details are usually listed on their site or in your account dashboard.
Similarly, if you have a billing question about a subscription or a technical issue with an app you signed up through, contact that app's own support or help link directly — we don't have visibility into third-party accounts or payments.
Before You Contact a Casino Directly
If your enquiry is really about a specific operator — a delayed withdrawal, a bonus that didn't apply correctly, or an account verification issue — a few checks first can save time:
- Read the bonus terms and conditions again; wagering requirements, game restrictions, and expiry dates are usually spelled out there.
- Check whether your account has completed identity verification (KYC), since most licensed casinos hold withdrawals until this is done.
- Confirm the casino accepts your chosen payment method for withdrawals, since not every deposit option supports cash-out (a common issue with crypto and some digital wallets).
- Contact the casino's own support channel — live chat and email are typical — with your account details ready.
For background on how these operators are structured and what to check before signing up, our Best Non GamStop Casinos 2026 page covers related eligibility and licensing questions that may answer what you're looking for without needing to wait for a reply.
A Note on Accuracy and Independence
We keep our coverage of new online casinos as current and factual as we can, but bonus terms, licensing details, and payment options change. If something we've published no longer matches what an operator offers, we want to know. Reader corrections genuinely shape how we update the site, and we treat every message as coming from someone who read the content closely enough to notice.
Any commercial relationships we have with operators listed on this site do not influence how we answer support enquiries or how we rank offers — those are two separate things, and we keep them that way.
If Gambling Has Stopped Being Fun
If you're reaching out because gambling has started to feel like a problem — for you or someone close to you — please say so plainly in your message. We can't provide counselling ourselves, but we can direct you toward national and state-level responsible gambling organizations, self-exclusion programs, and deposit or time-limit tools offered by most licensed US casinos. You don't need to have a specific question ready; just tell us what's going on.
Response Times and What to Expect
Every message is read by a person, not answered by an automated system pretending to be one. Most enquiries get a reply within two working days. If your message needs input from someone else on the team — for example, a detailed editorial correction — it may take a little longer, but we will follow up rather than leave it unanswered.